Catasauqua Press

Tuesday, June 19, 2018

Respectfully Yours: cell-phone talk

Saturday, June 16, 2018 by JACQUELYN YOUST in Focus

Dear Jacquelyn, While I was sitting in a automotive service department waiting room, a woman sat down next to me. She was on her cell phone, having a long, loud, animated conversation. Me and everyone else in the room could hear every single word of her conversation. Is it not common practice to leave the room when you get a call in a confined space? Do people not realize that they are being intrusive?

Dear Reader,

Respectfully Yours: funeral

Friday, June 8, 2018 by JACQUELYN YOUST in Focus

Dear Jacquelyn, Driving home today and I saw a funeral procession approaching. There was a police motorcycle at the front, flashing lights, and a long procession of cars with headlights on. Sadly, I saw drivers cut into the procession and honk their horns. Could you please address the protocol involved when encountering a funeral procession?

Dear Reader, It’s disappointing that this happens and even more disappointing that this needs to be addressed. Have people gotten so busy and impatient that there is a disregard for people mourning the loss of a loved one?

Respectfully Yours: Best practices for business calls

Friday, June 1, 2018 by JACQUELYN YOUST in Focus

Dear Jacquelyn,

What do you do when a friend or business client has time to kill and keeps you on the phone for an extended period of time? How do you end the conversation politely without sounding rude?

Dear Reader, In a perfect world, the caller would ask if it’s a good time to talk.

This would allow you the opportunity to either take the call or reschedule for a later time. Simply letting the caller know from the beginning that you have some time to talk or not would prevent this uncomfortable scenario.

Respectfully Yours: Men’s office attire

Friday, May 18, 2018 by JACQUELYN YOUST in Focus

Dear Jacquelyn,

I recently read your column on summer office attire for women. Could you please give ideas for men’s attire for the summer season at the office?

Dear Reader, The summer months are here and the warm weather doesn’t immediately imply casual. There is no excuse for looking lazy. You merely need to adapt to the season.

Every workplace has different dress code policies. No matter the temperature, it is always important to look professional and appropriate.

Respectfully Yours: graduation

Thursday, May 10, 2018 by JACQUELYN YOUST in Focus

Dear Jacquelyn,

Our son is graduating from high school in May. Between the announcements, ceremony, and party, I am overwhelmed. When do you send graduation announcements and when should party invitations be sent?

Dear Reader, High school graduation is an important milestone in a teenager’s life. Here are some tips to help you navigate high school graduation etiquette.

Respectfully Yours: office attire

Friday, May 4, 2018 by JACQUELYN YOUST in Focus

Dear Jacquelyn, With summer approaching, I could use suggestions regarding appropriate summer attire for work. I would like to put away the dark pants and wear some dresses. How can I update my office wardrobe while taking care to not overdo it?

Dear Reader,

It’s important to strike a balance between comfortable and appropriate when it comes to work attire.

The first thing you’ll want to do is consult dress code of the company. Businesses have a variety of policies regarding summer office attire.

Respectfully Yours: best man speech

Friday, April 27, 2018 by JACQUELYN YOUST in Focus

Dear Jacquelyn,

I’m the best man in my older brother’s wedding this summer. I am expected to give the toast and I am not comfortable talking in front of a big crowd of people. Do you have any tips for making a solid speech?

Dear Reader,

Being asked to offer a toast at a wedding is an honor and the best man’s toast is as close to non-optional as it gets.

Respectfully Yours: business cards

Thursday, April 19, 2018 by JACQUELYN YOUST in Focus

Dear Jacquelyn,

I attend numerous networking events and I am presented with many business cards. In the moment, I find myself trying not to break eye contact and stare at the card. What should I do when someone hands me his or her business card? And what’s the proper way to present one?

Dear Reader, I want to start by giving you a little history on business card handling. Japanese protocol teaches us everything we know about business card protocol.

Respectfully Yours: Just say no

Thursday, April 12, 2018 by JACQUELYN YOUST in Focus

Dear Jacquelyn,

I’m a busy working mom of three boys and I have a lot on my plate. When I am asked to do something beyond my already full schedule, I have a habit of saying “Yes” to everyone. I’m starting to feel burnt out and resentful. Is there a way to say “No” without sounding like a bad person?

Dear Reader,

The tiny little word “no” is often the most difficult one to say.

If you are worried about hurting someone’s feelings or causing conflict there are ways to say “no” so that you remain likable. There are guilt-free strategies for saying “no.”

Respectfully Yours: hotel tipping

Friday, April 6, 2018 by JACQUELYN YOUST in Focus

Dear Jacquelyn,

Our family plans on traveling more frequently this summer. I’m never sure how much and when to tip housekeeping, concierge, valet, etc. I would like to know the basic guidelines for tipping hotel staff.

Dear Reader,

Hotel tipping is one of those things that can confuse even the most experienced of travelers. The hospitality business model is built on showmanship and catering to you. When you arrive at a hotel, people immediately spring into action to make your stay more comfortable.